Shipping & Delivery Policy – CustomPrintline

At CustomPrintline, your order is handled with care and precision. Every order goes through our 18-point quality checklist before it is shipped, ensuring the highest standards of printing and packaging.

Processing Time & Delivery Estimates

The estimated delivery date is based on both the selected production turnaround time and the shipping method.

Damages During Shipping

CustomPrintline is not responsible for products that are damaged or lost during transit. If your order arrives damaged, please contact the shipping carrier directly to file a claim.

Standard Turnaround Options

• 10–12 business days after final approval.

Rush Order Options

• 6–8 business days after final approval.

International Shipping Policy

• Free Worldwide Shipping is available.
• CustomPrintline is not responsible for customs duties, taxes, or fees that may be applied to your shipment. Any additional charges (tariffs, taxes, etc.) are the responsibility of the customer.

Order Modifications

Once your order is placed, the turnaround time cannot typically be changed and billing charges are non-refundable.

Carrier Claim Guidelines

⚠️ Important: Keep all packaging materials and the damaged goods before filing your claim, as carriers may request them for verification.

Returns & Authorization

If an investigation or return is required, customers must complete and sign an Authorization Form before goods can be sent back to our warehouse. Please wait for approval before returning any items.

Quality Commitment

✅ CustomPrintline is committed to delivering your products on time, safely and with the highest quality standards.